Reliable IT Help Desk Solutions for Your Every Need
Since the day computers became available to the masses, the IT help desk has been aiding the novice public to the ever evolving technology which is the computer and its many quirks. With the computer revolution in high gear most people are left intimidated and confused by computer irritations and traditional manuals simply overload you with technical jargon.
If your computer has freezed in the midst of installing software or you have painstakingly created a document and deleted it with the accidental click of a button or are merely unable to retrieve important mails, you need help- fast. Our IT Geniuses trace the real and potential problems offering rapid response and forward thinking preventative measures, ensuring your IT solutions work optimally.
Our tailor-made packages ensure a needs analysis is done with call in telephonic support, or remote desktop support, where needed. If your business is between a 50- 100 user network with any pc related issues within the Gauteng area; compromising of any hardware, software, cloud, adsl, server or network issues and need support on call without the hassles of an inhouse IT Manager - you need our Outsourced IT Management Solution.
We start the process with a site visit or audit where you will become familiar with at least two of our highly specialised Engineers to establish what your needs are and deal with more important issues as a priority. Once your needs are clear we will establish whether telephonic or remote assistance will be needed and act on it accordingly, minimizing downtime and cutting productivity loss. Our technicians can securely connect to your computer and diagnose, troubleshoot and solve problems from our support centre. We will also analyse if any 3rd party software is involved in the process such as Pastel and derive a suitable problem solving solution to getting you back up and running in no time.
