What is SLA
A Service Level Agreement (SLA) is a formal contract between a service provider and a client that outlines the expected level of service. It includes specific metrics for performance, responsibilities, and expectations, such as uptime, response times, and support availability. SLAs are designed to ensure both parties have a clear understanding of the service standards and remedies if those standards are not met.
Jasper Computers offers sustainable IT solutions.
Sustainability means all IT systems are maintained at all times, at all costs. Your servers, networks, computers, etc will be kept functionally operative to minimize downtime & prevent loss of productivity.
To ensure continuous optimal functionality of client IT systems Jasper Computers offers maintenance contracts in the form of Service Level Agreements (SLA's) on all IT services.
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